Website Roaring Fork Express

The role of the Operations Manager is to assist, manage, and support the daily operations of Destinations Systems RFE.

SUMMARY
Works directly under the supervision of the Director of Operations and Dispatch. The role of the
Operations Manager is to assist, manage, and support the daily operations of Destinations Systems
RFE. This includes supporting and assisting in the management of all “terminal” team members.
SUPERVISION RECEIVED
Receives general supervision from the Director of Operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Create and maintain a positive work environment.
2. Must lead by example.
3. Implements company changes in a positive manner.
4. Oversees and leads onsite employees.
5. Oversees and assists with dispatch and scheduling operations for designated terminals.
6. The Operations Manager works directly with all company software and technology and is
responsible for the training and development of self and team on any changes to new or
existing company technology and software.
7. Assists with the development and implementation of operational plans aligned with the
organization’s overall goals and objectives.
8. Communicates/updates regarding community events to the proper department to assist with
operations, sales, recruitment, and marketing opportunities, including the Manager of Groups
and Weddings, and Marketing.
9. Be active in building relationships within the community to help strengthen the location’s
presence within the location’s community.
10. Assists Human Resources in local recruiting, hiring, training, performance appraisals and
terminations.
11. Conducts progressive and positive coaching as needed.
12. Conducts Accident Investigations as needed and reports back to the Director of Operations,
Dispatch, Safety and Compliance, as well as Human Resources.
13. Handles performance accountability concerns with the location team.

14. Works closely with Safety and Compliance to help ensure company complies with industry
standards, safety standards, and company policies while utilizing the Avatar A-Suite Program
and other company-provided resources.
15. Frequently audits and updates the location fleet to comply with regulatory requirements while
working together and communicating with the Fleet Manager as well as Safety and
Compliance.
16. Prepares documentation and assists in scheduling pre-employment drug screening.
17. Plans and executes random testing notifications when required by DOT/FMCSA regulations as
directed by Saftety and Compliance.
18. Identifies issues with scheduling and communicates opportunities to the Director of Operations.
19. Maintains constant and professional communication between Drivers and all location staff.
20. Maintains after hours communications to designated management as needed.
21. Assists with conflict resolution of location employees, clients and passengers on demand and as
requested by the Director of Customer Service and Sales, Director or Operations and Dispatch
and Human Resources.
22. Conducts project management and coordinates duties as required, including special events and
directing drivers and staff. Coordinates and communicates with the Manager of Groups and
Weddings as required.
23. Executes scheduled activities as per company policies and applicable laws.
24. Works with the Driver Manager and Supervisoros to prepare and coach training plans by
utilizing SamSara Program Forms.
25. Monitors employees and operational processes at designated locations.
26. Handles any customer complaints in an expeditious, courteous, and professional manner by
handling the situation or involving designated Directors or Departments to assist and directs
elevated personnel complaints to the Human Resources Department.
27. Works with the Director of Customer Service and Sales to review and analyze sales
performances against programs, quotes and plans to determine effectiveness. Suggests
improvements and opportunities to better business performance and processes.
28. Abides by and enforces company dress code and enforces company dress code policy with all
location team members.
29. Hours may include weekdays, weekends, and holidays.
30. Other duties as assigned by management.
QUALIFICATION REQUIREMENTS
Proven experience as a dispatcher or has relevant experience. Must be able to adapt to pressure and
stress. Knowledgeable of relevant methods, procedures, and guidelines for emergency situations.
Demonstrate good communication and people skills. Must be able to work long hours during the rush
periods. Must uphold location programs and procedures in order to provide excellent customer service
to our passengers.
EXPERIENCE/EDUCATION

1. High School diploma, completion of G.E.D., or equivalent. Preferred at least one year of
related work experience.
2. Work requires advanced computer literacy skills and keyboard proficiency to operate in
multiple windows and manipulate files.
3. Strong organizational skills to effectively communicate with all levels of management and
outside agencies.
4. Highly self-motivated and a self-starter
5. Must be coachable with the ability to take direction and the ability to delegate.
PHYSICAL/ENVIRONMENTAL REQUIREMENTS
1. Work is performed in an office environment
2. Sitting (working at a desk), using a computer – up to 80%
3. Standing – up to 20%
4. Walking – up to 20%
5. Occasional overnight travel
Drug & Alcohol Abuse Policy
We value our employees and drivers and recognize each person’s need for a safe and healthy work
environment. We are committed to maintaining a safe environment for our drivers and customers that
is free from illegal drug use and the misuse of alcohol.
We will comply with the requirements for testing of the U.S. Department of Transportation and other
Federal and State laws and regulations. We, therefore, forbid the unlawful use or possession of alcohol
and controlled substances.

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