Cancellation/Open Credit/Direct Bill Policy Highlights

  • Final Sales: All sales are final at the time of booking.
  • Open Credit Eligibility:

– Reservations(shared and private rides) are eligible for an Open Credit if canceled at least 24 hours prior to the scheduled pick-up time.

– To receive an Open Credit, email [email protected] with your name, reservation number, and reason for cancellation.

– Open Credits can be used within one year and applied to bookings in any service area. Credits cannot be split and must be used in full, with any remaining balance forfeited.

– If the new booking cost exceeds the Open Credit value, the customer must pay the difference.

  • Non-Eligible Cancellations:

– Cancellations made less than 24 hours before pick-up will not receive a credit.

  • No Refunds for Travel Plan Changes:

– No refunds will be issued for changes due to passenger count, weather, traffic, airline rescheduling, or similar circumstances.

  • Travel Arrangement Connections:

– Ticket purchase does not guarantee connections with other transport arrangements (air, bus, or train schedules).

  • Direct Bill Policy:

– Cancellations made 24 hours before pick-up are free of charge.

– Cancellations received less than 24 hours prior will incur a full charge to the direct bill account.

Full cancelation policy can be found here.
https://letsride.co/terms-conditions/