Frequently Asked Questions2023-06-05T15:45:49-06:00

FAQs

General FAQs

Can I make a reservation as a walk-up customer?2023-06-02T13:29:14-06:00

Walk-up reservations are made on an availability basis.

What if my flight is late?2024-01-02T08:53:20-07:00

Since our service is flight specific we will know that your flight is arriving late.  We will be there waiting for you when your plane arrives if you have already made a reservation. Please note that there may be delays if your flight is diverted to another area airport. This however does not apply to our shared line run service, these are scheduled routes and will depart at the scheduled times regardless of flight delays.

What if I miss my flight?2024-01-02T08:52:50-07:00

We will accommodate travelers who are able to arrive on another flight or date. We will not be responsible for delays caused by weather, road or traffic conditions; mechanical failure; or any other conditions beyond our control. Any expenses that arise as a result from delayed departure or arrival times, including missed flights or other travel connections, are the sole responsibility of the passenger. Travel insurance may ease these concerns and is recommended. This however does not apply to our shared line run service, these are scheduled routes and will depart at the scheduled times regardless of flight delays.

Is your transportation service “door to door”?2024-01-02T08:56:30-07:00

The fares for airport shared-ride and private service are door-to-door service, this however is not included in all shared line run services. Trips to locations outside of our city limits may incur an additional fee.

Can I cancel my reservation?2023-09-19T15:46:17-06:00

**All shared and private ride reservations are refundable when canceled at least
48-hours prior to the scheduled pick up. A cancellation fee of $25 per leg will be
charged. To cancel a reservation, please send an email to ‘cancellation@letsride.co’ including your name, reservation number, and the reason for cancellation. Refunds will not be issued for cancellations received less than 48 hours prior to the scheduled pick-up time. YOU MAY REQUEST AN OPEN CREDIT *. Additionally, no refunds will be provided for changes to travel plans, such as adjustments in passenger count or changes due to weather, road or traffic conditions, airline rescheduling*, and other similar circumstances. Please be aware that the sale of this ticket does not guarantee connections with other travel arrangements, such as air, bus, or train schedules.”

*Open credits represent the value of a canceled reservation and can be utilized within
one year from the date of cancellation. They can be transferred and applied towards
bookings in any of our five service areas. Please note that open credits can only be
used once and cannot be divided into multiple transactions. If the full value of the credit
is not utilized, the remaining amount will be forfeited. In cases where the cost of your
new booking exceeds the value of the open credit

* In the event of a flight cancellation arriving into any of our terminals (TEX, MTJ, GUC,
HDN, ASE, MMH, and BIH), your reservation will be automatically converted into an
open credit. This open credit will remain in place until you provide our reservationist
with updated travel arrangements. Once you have finalized your new travel plans,
please contact our reservationist to apply the open credit towards your updated
Reservation.

**DIA – This terminal is subject to monitoring for Line Run Shuttles exclusively.
(SBE/RFE)

Is tipping allowed?2022-04-26T12:09:17-06:00

Tipping is allowed and appreciated, however, not expected by our professional drivers.

Why is it called a “shared ride”?2021-05-11T23:01:53-06:00

“Shared ride” means you will be sharing a ride on a vehicle with other passengers.  You may have stops at multiple locations. We group passengers together who are arriving or departing on the same flight to minimize delays in leaving the airport so you don’t have to wait until the next plane arrives. Your driver will depart as soon as all the passengers on your vehicle have checked in and received their bags. Please keep in mind there may be delays due to baggage claims for a passenger that you share the vehicle with.  When possible we reschedule that person to follow on a later vehicle.  Please be patient as it could be you that arrives without a bag.

Will the shuttle stop at a grocery or liquor store for shared rides?2024-07-19T16:29:42-06:00

Grocery, liquor store, and other stops may be requested in advance for private rides only. 30 minutes is included in your fare and any additional time is available for $50 per 30 minutes.

Should I bring a car seat for my children?2024-07-22T07:50:00-06:00

We highly recommend that infants and children ride in an age and size appropriate child safety seat or booster seat.  We have a limited number of car safety seats available. You may request one at the time of making your reservation – but we highly recommend bringing your own child safety seat. Seats are available free of charge. Please let us know at the time of your reservation if you need seat belts for your child seat. Installation of child seat is the responsibility of passenger.

Are pets allowed in your vehicles?2024-07-19T16:28:31-06:00

SHARED RIDE SHUTTLES: Pets will be permitted if restrained or in a carrier. Pets taking up a seat will be charged the full fare. Service dogs will be allowed on shared ride shuttles and will not be charged. Please let us know if you will be traveling with a pet when making your reservation as this will allow us to ensure all guests on your shuttle are comfortable with your pet.

How much luggage can I bring?2023-06-02T13:26:46-06:00

Guests are limited to 2 bags plus one personal/carry on item. Bikes or other large items will incur a fee of $35. If the oversized item is larger than 5 feet in any way (except skis/boards) the guest must book a private vehicle. Bikes or large items must be in a bag or box.

How do we handle lost or damaged items?2022-04-29T10:20:14-06:00

Telluride Express, Alpine Express, Mammoth All Weather Shuttle and GoAlpine will not be responsible for lost or damaged luggage or personal property carried in or on its vehicles unless such loss or damage is caused by neglect or wrongful act of the company or its agents. In no event shall the company’s liability be greater than $250 per piece of luggage or parcel.

Please remember that many bags look alike. Our drivers are not responsible for remembering which bags belong to each passenger. Upon reaching your destination, please check to ensure that you have retrieved all your belongings and that each bag, briefcase, computer, etc., is, indeed, yours.

We try our best to return items left in our vehicles to their owners but we assume no liability for lost, stolen, damaged or misplaced items. Any charges incurred in returning an item that was left behind is the owner’s sole responsibility.   Unclaimed items are disposed of after 30 days. We recommend being extra careful with small items (cell phones, iPods, glasses, etc.) as they can be easily overlooked and left behind in our vehicles.

Discounts & offers2021-05-11T23:03:31-06:00

All discounts, promotions or offers must be declared and applied at initial booking, either online or over the phone with an agent. Discounts, promotions or additional offers cannot be applied retroactively to an existing reservation, therefore no refunds will be issued.

How do I cancel my reservation?2024-07-19T16:24:33-06:00
For cancellations, all requests must be submitted via email to cancellation@letsride.co. In the email, please include the Name/Reservation Number/Reason for cancellation. Please be aware that cancellations cannot be processed over the phone/SMS; they are handled exclusively through our cancellation department email address.
What is the cancellation policy?2024-07-19T16:27:11-06:00

Cancellation Policy Highlights:

  • Refundable if canceled ≥ 48hrs before pick-up.
  • $25/leg cancellation fee.
  • Email ‘cancellation@letsride.co’ with Name, Reservation Number, Reason.
  • No refunds for ANY REASON < 48hrs of p/up time, notice or travel changes (passenger count, weather, etc.).
  • Ticket doesn’t guarantee connections with other travel arrangements.

Full cancelation policy can be found here.
https://letsride.co/terms-conditions/

Telluride FAQs

What time do we depart from Telluride when flights are out of the Montrose regional airport?2021-05-11T23:10:49-06:00

The airlines have requested that all departing passengers arrive 2 hours prior to their scheduled departure time. The pick up time from your lodging locations reflect this request, plus picking up other passengers, the drive time, and the possibility of adverse road, traffic and weather conditions. Telluride Express wants you to have a comfortable, enjoyable ride to the airport and make your flight. The pick-up time assigned for your return to the airport is the result of our many years of experience and knowledge of our area.

How do I check-in for my Telluride reservation?2023-06-02T13:30:09-06:00

Our check-in counter is located directly across from the fireplace at the Montrose Regional Airport. Before collecting your luggage, please come check-in with us. This allows us to re-confirm your reservation & make any changes needed. You can also opt in for SMS notifications when booking and your driver name and vehicle number will be messaged to you upon arrival to the airport.

Crested Butte FAQs

What time do we depart from Crested Butte when flights are out of the Gunnison-Crested Butte regional airport?2021-05-11T23:12:42-06:00

The airlines have requested that all departing passengers arrive at least 90 minutes prior to their scheduled departure time.  The pick-up time from your lodging location in Crested Butte accounts for this request, plus picking up other passengers, the drive time, and the possibility of adverse road, traffic and weather conditions. Alpine Express wants you to have a comfortable ride to the airport, and we want you to make your flight. The pick-up time assigned for your return to the airport is the result of our many years of experience and our knowledge of the area.

How do I check-in for my Crested Butte reservation?2023-06-02T13:29:41-06:00

Our check-in counter is located in the baggage claim area of the Gunnison-Crested Butte Regional airport. Before collecting your luggage, please come check-in with us. This allows us to re-confirm your reservation & make any changes needed. After check-in, your reservation will be assigned to a driver and shuttle vehicle.

How do we check in for our Alpine Express reservations?2023-05-31T13:55:31-06:00

Our check-in counter is located right before baggage claim on the left hand side near the car rentals. Checking in with us allows you to re-confirm your reservation & make any changes needed. You can also opt in for SMS notifications when booking and your driver name and vehicle number will be messaged to you upon arrival at the airport.

Aspen Snowmass FAQs

Where is the Denver Airport pickup location?2023-01-25T16:04:53-07:00

Level 5 , island 1 by door 513, look for columns saying Mountain Carrier.

How do I check-in for my Steamboat reservation?2023-05-31T13:58:12-06:00

Our check in counter is located directly behind baggage claim at the  Yampa Valley/Hayden Airport (HDN). There is a large TV on the wall behind the Steamboat Express counter. Checking in with us allows you to re-confirm your reservation & make any changes needed. You can also opt in for SMS notifications when booking and your driver name and vehicle number will be messaged to you upon arrival at the airport.

What time do we depart Steamboat Springs when departing from the Yampa Valley/Hayden Airport (HDN) airport?2023-05-31T13:57:44-06:00

The airlines have requested that all departing passengers arrive 90 mins to 2 hours  prior to their scheduled departure time. The pick up time from your lodging locations reflect this request, plus picking up other passengers, the drive time, and the possibility of adverse road, traffic and weather conditions. Telluride Express wants you to have a comfortable, enjoyable ride to the airport and make your flight. The pick-up time assigned for your return to the airport is the result of our many years of experience and knowledge of our area.

MAWS FAQs

How do I check-in for my MAWS Reservation?2023-05-31T14:01:23-06:00

Please head to the main entrances/exits and your driver will be located outside the doors. The shuttles will have a MAWS logo on the side.

What areas do you offer shared shuttle services?2023-05-31T14:22:40-06:00

MAWS currently offers shared shuttle services to/from Mammoth Lakes to/from the

Mammoth Yosemite Airport (MMH) and Eastern Sierra Regional Airport (BIH). Passengers have the option for private shuttle services in the surrounding areas, as well as to trailheads.

Steamboat FAQs

Where is the Denver Airport pickup location?2023-01-25T16:04:53-07:00

Level 5 , island 1 by door 513, look for columns saying Mountain Carrier.

How do I check-in for my Steamboat reservation?2023-05-31T13:58:12-06:00

Our check in counter is located directly behind baggage claim at the  Yampa Valley/Hayden Airport (HDN). There is a large TV on the wall behind the Steamboat Express counter. Checking in with us allows you to re-confirm your reservation & make any changes needed. You can also opt in for SMS notifications when booking and your driver name and vehicle number will be messaged to you upon arrival at the airport.

What time do we depart Steamboat Springs when departing from the Yampa Valley/Hayden Airport (HDN) airport?2023-05-31T13:57:44-06:00

The airlines have requested that all departing passengers arrive 90 mins to 2 hours  prior to their scheduled departure time. The pick up time from your lodging locations reflect this request, plus picking up other passengers, the drive time, and the possibility of adverse road, traffic and weather conditions. Telluride Express wants you to have a comfortable, enjoyable ride to the airport and make your flight. The pick-up time assigned for your return to the airport is the result of our many years of experience and knowledge of our area.

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