Walk-up reservations are made on an availability basis.

Since our service is flight specific we will know that your flight is arriving late.  We will be there waiting for you when your plane arrives if you have already made a reservation. Please note that there may be delays if your flight is diverted to another area airport. This however does not apply to our shared line run service, these are scheduled routes and will depart at the scheduled times regardless of flight delays.

We will accommodate travelers who are able to arrive on another flight or date. We will not be responsible for delays caused by weather, road or traffic conditions; mechanical failure; or any other conditions beyond our control. Any expenses that arise as a result from delayed departure or arrival times, including missed flights or other travel connections, are the sole responsibility of the passenger. Travel insurance may ease these concerns and is recommended. This however does not apply to our shared line run service, these are scheduled routes and will depart at the scheduled times regardless of flight delays.

The fares for airport shared-ride and private service are door-to-door service, this however is not included in all shared line run services. Trips to locations outside of our city limits may incur an additional fee.

**All shared and private ride reservations are refundable when canceled at least
48-hours prior to the scheduled pick up. A cancellation fee of $25 per leg will be
charged. To cancel a reservation, please send an email to ‘cancellation@letsride.co’ including your name, reservation number, and the reason for cancellation. Refunds will not be issued for cancellations received less than 48 hours prior to the scheduled pick-up time. YOU MAY REQUEST AN OPEN CREDIT *. Additionally, no refunds will be provided for changes to travel plans, such as adjustments in passenger count or changes due to weather, road or traffic conditions, airline rescheduling*, and other similar circumstances. Please be aware that the sale of this ticket does not guarantee connections with other travel arrangements, such as air, bus, or train schedules.”

*Open credits represent the value of a canceled reservation and can be utilized within
one year from the date of cancellation. They can be transferred and applied towards
bookings in any of our five service areas. Please note that open credits can only be
used once and cannot be divided into multiple transactions. If the full value of the credit
is not utilized, the remaining amount will be forfeited. In cases where the cost of your
new booking exceeds the value of the open credit

* In the event of a flight cancellation arriving into any of our terminals (TEX, MTJ, GUC,
HDN, ASE, MMH, and BIH), your reservation will be automatically converted into an
open credit. This open credit will remain in place until you provide our reservationist
with updated travel arrangements. Once you have finalized your new travel plans,
please contact our reservationist to apply the open credit towards your updated
Reservation.

**DIA – This terminal is subject to monitoring for Line Run Shuttles exclusively.
(SBE/RFE)

We highly recommend that infants and children ride in an age and size appropriate child safety seat or booster seat.  We have a limited number of car safety seats available. You may request one at the time of making your reservation – but we highly recommend bringing your own child safety seat. Seats are available free of charge on privates and are also available on shared rides with a $5.00 cleaning fee. Please let us know at the time of your reservation if you need seat belts for your child seat. Installation of child seat is the responsibility of passenger.

Guests are limited to 2 bags plus one personal/carry on item. Bikes or other large items will incur a fee of $35. If the oversized item is larger than 5 feet in any way (except skis/boards) the guest must book a private vehicle. Bikes or large items must be in a bag or box.