FAQs
General FAQs
Walk-up reservations are made on an availability basis.
Since our service is flight specific we will know that your flight is arriving late. We will be there waiting for you when your plane arrives if you have already made a reservation. Please note that there may be delays if your flight is diverted to another area airport. This however does not apply to our shared line run service, these are scheduled routes and will depart at the scheduled times regardless of flight delays.
We will accommodate travelers who are able to arrive on another flight or date. We will not be responsible for delays caused by weather, road or traffic conditions; mechanical failure; or any other conditions beyond our control. Any expenses that arise as a result from delayed departure or arrival times, including missed flights or other travel connections, are the sole responsibility of the passenger. Travel insurance may ease these concerns and is recommended. This however does not apply to our shared line run service, these are scheduled routes and will depart at the scheduled times regardless of flight delays.
The fares for airport shared-ride and private service are door-to-door service, this however is not included in all shared line run services. Trips to locations outside of our city limits may incur an additional fee.
To cancel a reservation and receive a credit, please send an email to [email protected] including the name, reservation number, and the reason for cancellation. No credit will be issued for cancellations received less than 24 hours prior to the scheduled pick-up time. Additionally, no refunds will be provided for changes to travel plans, such as adjustments in passenger count or changes due to weather, road or traffic conditions, airline rescheduling, and other similar circumstances. Please be aware that the sale of this ticket does not guarantee connections with other travel arrangements, such as air, bus, or train schedules.
Tipping is allowed and appreciated, however, not expected by our professional drivers.
“Shared ride” means you will be sharing a ride on a vehicle with other passengers. You may have stops at multiple locations. We group passengers together who are arriving or departing on the same flight to minimize delays in leaving the airport so you don’t have to wait until the next plane arrives. Your driver will depart as soon as all the passengers on your vehicle have checked in and received their bags. Please keep in mind there may be delays due to baggage claims for a passenger that you share the vehicle with. When possible we reschedule that person to follow on a later vehicle. Please be patient as it could be you that arrives without a bag.
Grocery, liquor store, and other stops may be requested in advance for private rides only. 30 minutes is included in your fare and any additional time is available for $50 per 30 minutes.
We highly recommend that infants and children ride in an age and size appropriate child safety seat or booster seat. We have a limited number of car safety seats available. You may request one at the time of making your reservation – but we highly recommend bringing your own child safety seat. Seats are available free of charge. Please let us know at the time of your reservation if you need seat belts for your child seat. Installation of child seat is the responsibility of passenger.
SHARED RIDE SHUTTLES: Pets will be permitted if restrained or in a carrier. Pets taking up a seat will be charged the full fare. Service dogs will be allowed on shared ride shuttles and will not be charged. Please let us know if you will be traveling with a pet when making your reservation as this will allow us to ensure all guests on your shuttle are comfortable with your pet.
Guests are limited to 2 bags plus one personal/carry on item. Bikes or other large items will incur a fee of $35. If the oversized item is larger than 5 feet in any way (except skis/boards) the guest must book a private vehicle. Bikes or large items must be in a bag or box.
Telluride Express, Alpine Express, Mammoth All Weather Shuttle and GoAlpine will not be responsible for lost or damaged luggage or personal property carried in or on its vehicles unless such loss or damage is caused by neglect or wrongful act of the company or its agents. In no event shall the company’s liability be greater than $250 per piece of luggage or parcel.
Please remember that many bags look alike. Our drivers are not responsible for remembering which bags belong to each passenger. Upon reaching your destination, please check to ensure that you have retrieved all your belongings and that each bag, briefcase, computer, etc., is, indeed, yours.
We try our best to return items left in our vehicles to their owners but we assume no liability for lost, stolen, damaged or misplaced items. Any charges incurred in returning an item that was left behind is the owner’s sole responsibility. Unclaimed items are disposed of after 30 days. We recommend being extra careful with small items (cell phones, iPods, glasses, etc.) as they can be easily overlooked and left behind in our vehicles.
All discounts, promotions or offers must be declared and applied at initial booking, either online or over the phone with an agent. Discounts, promotions or additional offers cannot be applied retroactively to an existing reservation, therefore no refunds will be issued.
Cancellation/Open Credit/Direct Bill Policy Highlights
- Final Sales: All sales are final at the time of booking.
- Open Credit Eligibility:
– Reservations(shared and private rides) are eligible for an Open Credit if canceled at least 24 hours prior to the scheduled pick-up time.
– To receive an Open Credit, email [email protected] with your name, reservation number, and reason for cancellation.
– Open Credits can be used within one year and applied to bookings in any service area. Credits cannot be split and must be used in full, with any remaining balance forfeited.
– If the new booking cost exceeds the Open Credit value, the customer must pay the difference.
- Non-Eligible Cancellations:
– Cancellations made less than 24 hours before pick-up will not receive a credit.
- No Refunds for Travel Plan Changes:
– No refunds will be issued for changes due to passenger count, weather, traffic, airline rescheduling, or similar circumstances.
- Travel Arrangement Connections:
– Ticket purchase does not guarantee connections with other transport arrangements (air, bus, or train schedules).
- Direct Bill Policy:
– Cancellations made 24 hours before pick-up are free of charge.
– Cancellations received less than 24 hours prior will incur a full charge to the direct bill account.
Full cancelation policy can be found here.
https://letsride.co/terms-conditions/
Telluride FAQs
The airlines have requested that all departing passengers arrive 2 hours prior to their scheduled departure time. The pick up time from your lodging locations reflect this request, plus picking up other passengers, the drive time, and the possibility of adverse road, traffic and weather conditions. Telluride Express wants you to have a comfortable, enjoyable ride to the airport and make your flight. The pick-up time assigned for your return to the airport is the result of our many years of experience and knowledge of our area.
Our check-in counter is located directly across from the fireplace at the Montrose Regional Airport. Before collecting your luggage, please come check-in with us. This allows us to re-confirm your reservation & make any changes needed. You can also opt in for SMS notifications when booking and your driver name and vehicle number will be messaged to you upon arrival to the airport.
Crested Butte FAQs
The airlines have requested that all departing passengers arrive at least 90 minutes prior to their scheduled departure time. The pick-up time from your lodging location in Crested Butte accounts for this request, plus picking up other passengers, the drive time, and the possibility of adverse road, traffic and weather conditions. Alpine Express wants you to have a comfortable ride to the airport, and we want you to make your flight. The pick-up time assigned for your return to the airport is the result of our many years of experience and our knowledge of the area.
Our check-in counter is located in the baggage claim area of the Gunnison-Crested Butte Regional airport. Before collecting your luggage, please come check-in with us. This allows us to re-confirm your reservation & make any changes needed. After check-in, your reservation will be assigned to a driver and shuttle vehicle.
Our check-in counter is located right before baggage claim on the left hand side near the car rentals. Checking in with us allows you to re-confirm your reservation & make any changes needed. You can also opt in for SMS notifications when booking and your driver name and vehicle number will be messaged to you upon arrival at the airport.
Aspen Snowmass FAQs
Upon your arrival into Aspen/Pitkin County Airport (ASE) look for a podium with a ‘Roaring Fork Express’ sign. Checking in with us allows you to re-confirm your reservation and locate your driver. You can also opt in for SMS notifications when booking, and your driver name and vehicle number will be messaged to you upon arrival at the airport.
Roaring Fork Express offers (2) shared line run shuttles to/from Aspen area to the Denver International Airport (DIA) and Eagle County Regional Airport(EGE) Please call 970-728-6000 for shuttle times.
We also offer private shuttle services from (ASE) to multiple destinations in the Roaring Fork Valley area.
A shared line run is a scheduled service between Denver International Airport (DIA) and Aspen, where multiple passengers share the same vehicle. Once in Aspen, we provide door-to-door pickup and drop-off services within the local area.
Disclosure:
All shared line-run transportation to and from Denver International Airport is subject to changes in vehicle assignments, as well as adjustments to pickup and drop-off times based on ridership levels, weather conditions, and operational requirements.
MAWS FAQs
Please head to the main entrances/exits and your driver will be located outside the doors. The shuttles will have a MAWS logo on the side.
MAWS currently offers shared shuttle services to/from Mammoth Lakes to/from the
Mammoth Yosemite Airport (MMH) and Eastern Sierra Regional Airport (BIH). Passengers have the option for private shuttle services in the surrounding areas, as well as to trailheads.
Steamboat FAQs
Level 5 , island 1 by door 513, look for columns saying Mountain Carrier.
Our check in counter is located directly behind baggage claim at the Yampa Valley/Hayden Airport (HDN). There is a large TV on the wall behind the Steamboat Express counter. Checking in with us allows you to re-confirm your reservation & make any changes needed. You can also opt in for SMS notifications when booking and your driver name and vehicle number will be messaged to you upon arrival at the airport.
The airlines have requested that all departing passengers arrive 90 mins to 2 hours prior to their scheduled departure time. The pick up time from your lodging locations reflect this request, plus picking up other passengers, the drive time, and the possibility of adverse road, traffic and weather conditions. Telluride Express wants you to have a comfortable, enjoyable ride to the airport and make your flight. The pick-up time assigned for your return to the airport is the result of our many years of experience and knowledge of our area.
