Dispatch Agent

CO West Transportation is a year-round, full-service ground transportation company dedicated to providing safe, prompt, and professional service. We provide daily scheduled local charter service and operate 365 days per year.

CO West Transportation is currently seeking to add the best talent to our Dispatch team! A growing team with a commitment to excellence wants YOU to drive your career with us today! Day and Night shifts are available. Competitive pay, opportunites for advancement, Medical benefits, paid holidays, paid vacation and 401k with company match for all who qualify. Start you journey today, LET’S RIDE!!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• The Dispatcher works to ensure that dispatch always runs smoothly and efficiently in coordination with the other dispatcher
• The Dispatcher gives each customer the best service possible, always striving to have drivers be on time for pick-ups.
• The Dispatcher always endeavors to coordinate runs to save time, gas, and money.
• The Dispatcher ensures that any critical information is passed on at shift changes (incidents, vehicle maintenance, held baggage, etc.).
• The Dispatcher makes a sincere effort to become familiar with the area and the city, enabling the Dispatcher to know approximate distances between locations and giving the Dispatcher the ability to answer questions about activities and the area in general.
• The Dispatcher handles any complaints in an expeditious, courteous, and professional manner either by handling the situation if possible or by informing upper management immediately.
• The Dispatcher answers telephones in a friendly and professional manner always.
• The Dispatcher listens to customer needs and concerns in order to better serve the customer’s needs.
• The Dispatcher will work variable hours including weekdays, weekends, and holidays. Day and Evening shifts are available
• The Dispatcher will complete other duties as assigned by management.

QUALIFICATION REQUIREMENTS

Must be able to quickly learn dispatch, radio procedures, the computer reservation system, and demonstrate strong telephone skills techniques. Demonstrate good communication and people skills. Must be able to work long hours during the rush periods. Must be a team player and have a willingness to learn Co West’s dispatch program and procedures in order to provide excellent customer service to our passengers.

EXPERIENCE/EDUCATION

• High School diploma, completion of G.E.D., or equivalent. Preferred at least one year of related work experience.
• Work requires advanced computer literacy skills and keyboard proficiency to operate in multiple windows and manipulate files.
• Work requires intermediate to advanced skills in Google documents
• Strong organizational skills to effectively communicate with all levels of management and outside agencies.
• Highly self-motivated and directed.

Pay Range- $15-$17 per hour, depending on experience

Job Types: Full-time, Part-time

Pay: $15.00 – $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Holidays
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Dispatching: 1 year (Preferred)
• Customer Service: 2 years (Preferred)

Work Location: In person