Terms & Conditions

ARRIVAL INFORMATION: In the event you encounter any change in your travel arrangements (flight delay, cancellation, etc) please email us at [email protected] to advise us of your status. We will then arrange for a new pick-up time and possibly avoid additional cost to you. Please note that if you are on a shared-ride you may need to wait on a vehicle while other passengers check-in and retrieve their luggage before departing for your destination.

BAGGAGE: Our fare includes two (2) bags plus one personal/carry on item. Oversized items such as ski/snowboard bags or golf clubs are to be declared at the time of booking. Bikes or other large items will incur a fee of $35. If the oversized item is larger than 5 feet in any way (except skis/snowboards) the guest must book a private vehicle. Bikes or large items must be in a bag or box.

CHILDREN: Although taxis, shuttle vans and commercial buses are exempt from Colorado’s child passenger safety law, it is always the safest option to use car seats and booster seats, even when in exempt vehicles. Suggestions under Colorado law are for children weighing less than 40 pounds (18 kg) to be in an infant carrier seat; and children weighing between 40 and 80 pounds (18-36 kg) to be in a child safety seat. It is the responsibility of the parent or the guardian of the child to secure the equipment and child in the seat or carrier. Child safety seats are available upon request for $5/per seat. Fee is waived on private rides

DEPARTURE INFORMATION: On the day of your departure, please have your luggage curbside or in the hotel lobby, available at the scheduled pickup time. For shared-ride reservations, due to other pick-ups, we allocate a 30 minute pick-up window.

LOST OR DAMAGED ITEMS: Co West Transportation will not be responsible for lost or damaged luggage or personal property carried in or on its vehicles unless such loss or damage is caused by neglect or wrongful act of the company or its agents, and in no event shall the company’s liability, therefore, be greater than $250 per piece of luggage or parcel. Please remember that many bags look alike. Our drivers cannot be responsible for remembering which bags belong to each passenger. Upon reaching your destination, please check to ensure that you have retrieved all your belongings and that each bag, briefcase, computer, etc., is, indeed, yours. We try our best to return items left in our vehicles to their owners but we assume no liability for lost, stolen, damaged or misplaced items. Any charges incurred in returning an item that was left behind to its owner must be paid by the owner of the item. Unclaimed items are disposed of after 30 days. We recommend being extra careful with small items (cell phones, iPods, glasses, etc.) as they can be easily overlooked and left behind in our vehicles.

UNRULY PASSENGERS: In order to maintain a safe and comfortable environment, we reserve the right to deny or de-board any person who is under the influence of alcohol or drugs, passengers who do not conduct themselves in a seemly manner, or those suffering from a contagious malady.

ROAD CONDITIONS OR OTHER DELAYS: Co West Transportation will not be held liable for delays caused by an act of God, public enemies, authority of law, quarantine, riots, strikes, inclement weather, accidents, breakdowns, road closures, and other rapidly developing delay causing factors. Departure and or arrival times may be adjusted to facilitate safe travel.

GRATUITIES: Tipping is allowed and appreciated, however, not expected by our professional drivers.

PETS: Pets will be permitted if restrained or in a carrier. Pets taking up a seat will be charged the full adult fare. Service dogs will be allowed on shared-ride shuttles and will not be charged. Co West Transportation will not be responsible or liable for the injury or loss of these animals, nor for any injury caused by the actions of these animals. Please let us know if you will be traveling with a pet when making your reservation as this will allow us to ensure all guests on your shuttle are comfortable with your pet.

FARES: We make every effort to show accurate information on our website. In the event a fare is listed at an incorrect price, or a reservation is made with incorrect prices due to typographical, technical, or computer error, Co West reserves the right to refuse or cancel & refund any reservations made at the incorrect fare.

LIMITATIONS OF LIABILITY: Co West Transportation will not be responsible for delays caused by weather, road, or traffic conditions; mechanical failure; or any other conditions beyond our control. Any expenses arising as a result of delayed departure or arrival times, including missed flights or travel connections, are the sole responsibility of the passenger.

CANCELLATION & REFUND POLICY:

All sales are final at the time of booking. All shared and private ride reservations are eligible for an Open Credit if notified at least 24 hours prior to the scheduled pick-up time. To cancel a reservation and receive a credit, please send an email to [email protected] including the name, reservation number, and the reason for cancellation. No credit will be issued for cancellations received less than 24 hours prior to the scheduled pick-up time. Additionally, no refunds will be provided for changes to travel plans, such as adjustments in passenger count or changes due to weather, road or traffic conditions, airline rescheduling, and other similar circumstances. Please be aware that the sale of this ticket does not guarantee connections with other travel arrangements, such as air, bus, or train schedules.

Cancellation/Open Credit/Direct Bill Policy

1) Final Sales: All sales are final at the time of booking.

2) Open Credit Eligibility: Shared and private ride reservations are eligible for an Open Credit if canceled at least 24 hours prior to the scheduled pick-up time. To cancel a reservation and receive a credit, please email [email protected] with your name, reservation number, and reason for cancellation.

**Open credits represent the value of a canceled reservation and can be utilized within one year from the date of cancellation. They can be transferred and applied towards bookings in any of our five service areas. Please note that open credits can only be used once and cannot be divided into multiple transactions. If the full value of the credit is not utilized, the remaining amount will be forfeited. In cases where the cost of your new booking exceeds the value of the open credit the difference must be paid by the customer.

3) Non-Eligible Cancellations: No credits will be issued for cancellations received less than 24 hours prior to the scheduled pick-up time.

4) No Refunds for Travel Plan Changes: No refunds will be provided for changes to travel plans, such as adjustments in passenger count or changes due to weather, road or traffic conditions, airline rescheduling, and other similar circumstances.

5) Travel Arrangement Connections: The sale of this ticket does not guarantee connections with other travel arrangements, such as air, bus, or train schedules.

6) Direct Bill Policy:

– Cancellation Policy: All shared and private ride reservations cancelled at least 24 hours prior to the scheduled pick-up time are free of charge. Cancellations received less than 24 hours prior to the scheduled pick-up will incur a full charge to the direct bill account. To cancel a reservation, please send an email to [email protected] include your name, reservation number, and the reason for cancellation.

DISCOUNTS & OFFERS: All discounts, promotions or offers must be declared and applied at initial booking, either online or over the phone with an agent. Discounts, promotions or additional offers cannot be applied retroactively to an existing reservation, therefore no refunds will be issued.

PAYMENTS: Prepayment is required for all reservations (with the exception of local taxi service and organizations set up as billing accounts). We accept Mastercard, Visa, Discover, and American Express.

By acknowledging the terms and conditions stated herein, the customer understands and agrees that the data entered will be collected and used for the purposes of processing and performing the travel services, analysis, communications, marketing, planning and sharing with 3^rd party partners.