**All shared and private ride reservations are refundable when canceled at least
48-hours prior to the scheduled pick up. A cancellation fee of $25 per leg will be
charged. To cancel a reservation, please send an email to ‘cancellation@letsride.co’ including your name, reservation number, and the reason for cancellation. Refunds will not be issued for cancellations received less than 48 hours prior to the scheduled pick-up time. YOU MAY REQUEST AN OPEN CREDIT *. Additionally, no refunds will be provided for changes to travel plans, such as adjustments in passenger count or changes due to weather, road or traffic conditions, airline rescheduling*, and other similar circumstances. Please be aware that the sale of this ticket does not guarantee connections with other travel arrangements, such as air, bus, or train schedules.”
*Open credits represent the value of a canceled reservation and can be utilized within
one year from the date of cancellation. They can be transferred and applied towards
bookings in any of our five service areas. Please note that open credits can only be
used once and cannot be divided into multiple transactions. If the full value of the credit
is not utilized, the remaining amount will be forfeited. In cases where the cost of your
new booking exceeds the value of the open credit
* In the event of a flight cancellation arriving into any of our terminals (TEX, MTJ, GUC,
HDN, ASE, MMH, and BIH), your reservation will be automatically converted into an
open credit. This open credit will remain in place until you provide our reservationist
with updated travel arrangements. Once you have finalized your new travel plans,
please contact our reservationist to apply the open credit towards your updated
Reservation.
**DIA – This terminal is subject to monitoring for Line Run Shuttles exclusively.
(SBE/RFE)
